General
Nexx Garage - NXG-200 - Is the wireless sensor battery covered under warranty?
The battery of the wireless sensor for Nexx Garage NXG-200 is not covered under warranty because it is a consumable part. The wireless sensor uses a 23A 12V Alkaline battery that can easily be found at any local store or on Amazon.
Nexx Garage - NXG-200, NXG-100 - Setting up the device using wireless laptop or PC
Make sure the Nexx device is showing a solid light (green for NXG-100 and orange for NXG-200). To get it to a solid light, press and hold the reset button 10-15 seconds for the NXG-100; for the NXG-200, use a pen, paper clip, or any tool to press and ...
Nexx Garage NXG-200 - Will Nexx Garage NXG-200 work without internet connection?
Yes, even if your home WiFi network went down / temporarily lost internet connection and both your phone and the Nexx device has no internet connection, the Nexx Home app will still be able to activate the device over Bluetooth. Make sure that your ...
Nexx Garage - NXG-200 - Replacing the battery for Nexx Garage NXG-200 wireless sensor
When both LED lights are on, the battery on the wireless sensor needs to be replaced. The Nexx Home app will also notify you when the battery of the wireless sensor is low. To replace the battery, pull down the bottom to reveal the battery ...
Latest device firmware for Nexx Garage NXG-100, Nexx Garage NXG-200, Nexx Plug NXPG-100, and Nexx Home app versions
As of 8/14/2020 the current latest firmware version numbers are as follows: NXG-100 - 3.3.19 NXG-200 - 3.0.2 NXPG-100 - 4.0.0 Nexx Home iOS - 3.0.3 App Store Link - https://apps.apple.com/us/app/nexx-home/id1434697309 Nexx Home Android - 3.0.3 Google ...
What are the major differences between Nexx Garage NXG-100b and NXG-200?
The major differences between Nexx Garage NXG-100b and NXG-200 are that NXG-200 has Bluetooth and Wireless Sensors while NXG-100 has Wired Sensors, and NXG-200 also includes an External Antenna (for better connectivity and signals) and has an ...
Nexx Garage NXG-200 - What type of battery does the Wireless Sensor use and when should we replace the battery?
The wireless sensor uses a 23A 12V Alkaline battery. If both LED lights on the sensor are on, this means the battery needs to be replaced. Also, the Nexx Home app will warn the user if the wireless sensor battery is low.
Can the adapter for incompatible opener in Nexx Garage NXG-100 be used for incompatible opener in Nexx Garage NXG-200?
Yes, the adapter for both NXG-100 and NXG-200 is the same. If you have an incompatible opener and you already have an adapter, you can use the same adapter for NXG-200 as well but only one adapter at a time for a device.
Nexx Plug NXPG-100 - How to reset the Nexx plug back to configuration mode?
Please follow the steps below to reset Nexx Plug back to the configuration mode: 1. Press and hold down the on/off button for 15 to 20 seconds or until the LED light turns solid Blue. 2. After that, go back into the Nexx Home App and start the set up ...
Nexx Garage - NXG-200 - Technical Specifications
The following are the technical specifications for NXG-200: Dimensions: 2.75 x 2.75 x 1 inches Weight: 8.2 ounces Electrical Current: AC100~240V 50/60Hz Plug Type: US Connectivity: 802.11 b/g/n Wi-Fi connection @ 2.4GHz Warranty: 1-year ...
Nexx Garage NXG-100 - How to change WiFi settings in the Nexx Home app?
If your WiFi network changes, you will need to change your device WiFi configuration. Steps to change WiFi Configuration: 1. Make sure you are on your home 2.4 GHz WiFi network. 2. Make sure that your device LED light is solid green. If it's not, ...
Nexx Garage NXG-200 - How does Bluetooth feature works?
Bluetooth on the NXG-200 is used to connect to the device and you can open/close the door even if you have WiFi turned off. When sharing access with other users you can specify if you only want them to be able to operate the door only on Bluetooth. ...
Nexx Garage NXG-200 - Does wireless sensors uses batteries?
Yes, the NXG-200 wireless sensor uses 23A 12V Alkaline batteries. If both led lights on the sensor are on this means the battery needs to be replaced. Also, the Nexx Home app will warn the user if the wireless sensor battery is low.
Nexx App- NXG - Cloud Error on the Login Page and unable to login.
The "cloud error" is what you get if the email/password is entered incorrectly and the account isn't locked. Please check to see if you are entering the password with an extra space or capital letter or change the password completely to an entirely ...
Nexx App - NXG - Notification Badge showing on the App Icon.
The notification icon is sometimes sent by OS where the phone thinks that they are notifications but actually they are not the notifications. Please open the settings of your phone > Notifications > Nexx Home > Disable badge.
Nexx Garage - NXG - Device not configuring, using Mesh network.
Some mesh networks don't allow you to split the main WiFi network into two (2.4 GHz and 5 GHz) but it should still allow you to create a guest network that is only on 2.4 GHz. Also if you have the option, try lowering down the transmit power of the 5 ...
Nexx App - NXG - Notifications Getting Delayed.
If you turn off the "Notify by voice" option under Notifications in the Nexx Home app do you get the normal text notifications just fine? If you are getting the normal text notifications this usually means your phone is killing the process that ...
Nexx App - NXG - The App keeps asking to turn on Device Location.
The app keeps asking you to turn on the device location due to the reason that the Auto Open feature is turned on. If you are not willing to use the Nexx Home app with the Device Location turned on, you can try disabling the "Auto Open" from the app. ...
How to set up Siri command to close the door?
Go to Settings > Siri & search Option. Here you’ll see the different types of shortcuts that you can setup. Tap on the plus sign to set up your desired shortcut. You'll have to go on a record screen where you can record a personal phrase that you can ...
Nexx App - What to do when door is opening on its own
First check the activity history screen in the Nexx Home app to determine what triggered the door to open on it's own. If it was opened by "HOME" this means it was triggered by the wall switch or the remote control. Someone else may also have a ...
Is Nexx Garage device water-proof?
No, Nexx Garage device is not water proof. The device and sensors are meant for indoor installation.
Nexx Garage NXG-200, NXG-100 - Does Nexx Garage have a door sensor?
Yes, Nexx Garage comes with a door sensor. With this sensor, you can set up notifications and reminders when your door is opened or closed.
Nexx Garage NXG-100, NXG-200 - How long will installation take?
The installation will be quick and easy and should take about 20 to 30 minutes to complete.
Can I return my Nexx device?
For the return of a purchase from our website, getnexx.com, you can return the product within 90 days of purchase for a full refund, excluding shipping costs, no questions asked. For a return please email support@getnexx.com to receive a return ...
Does Nexx Products come with a warranty?
Yes. All the Nexx products come with a 1-year full replacement warranty for defective parts.
Are Nexx devices secure?
Yes. We take security very seriously. With industry-standard encryption technology, your data and access to your garage are kept safe and secure.
Nexx Garage - Notifications troubleshooting
1. First make sure that the notifications are enabled in the Nexx Home App by tapping Settings, then tap Notification. Make sure as well that your phone is NOT in silent mode. 2. Make sure Bluetooth is turned OFF on your phone. If Bluetooth is ...
Nexx Garage - NXG-200, NXG-100 - How to resolve incorrect door status sensor issues
For Nexx Garage NXG-100 1. Make sure that your sensors are installed using the recommended setup. Please check the picture below for reference: 2. If the sensor is installed like in the picture above, then open your Nexx Home app, tap on Settings, ...
Nexx Garage NXG-200, NXG-100 - How many doors does Nexx Garage control?
You can control one garage door for every Nexx Garage device. If you have three garage door openers, you will need three Nexx Garage devices. However, you can control multiple devices with the Nexx Home app. The door openers can be different ...
Nexx Garage NXG-200, NXG-100 - How can I control the Nexx Garage from my Apple Watch
1. Make sure that you are already using the Nexx Home app. If you are still using the Nexx Garage app, then download and install the Nexx Home app. Login using your username and password. Check if you can see and control your device. You can contact ...
Nexx Garage - General Questions
How do I know if my garage door opener is compatible with Nexx Garage? You can view a list of devices that we know are compatible on our Compatible Garage Door Openers page. We are constantly adding to the list of compatible devices, so even if your ...
NexxGarage NXG100 - Technical Specifications
Voltage range: 90-250v AC(50/60Hz) Dimensions: (L)88*(W)38*(H)23mm Operating Temperature: 0ºC-40ºC(32°F-104°F) Operating Humidity: 5%-90%RH, Non-condensing Wireless Frequency: 2.4Ghz NXG-100 (5V input) - Ideal: ~40mA - Max: ~100mA NXG-200 (5V input) ...
Warranty for Re-Certified/Re-Furbished Nexx Garage unit
Re-Certified/Re-Furbished Nexx Garage unit has the same one year limited warranty as for a new unit.
Nexx App - NXG - Auto open Recommendation (Nexx Home)
The Auto-Open feature depends on your phone's geofencing capabilities and the first thing to do is make sure you have location services on your phone turned on and set to "High Accuracy" if on an Android phone. On iOS devices you'll need to turn on ...
Nexx Garage - NXG - Just Drive feature for auto open only, no auto close due to safety concern
The Just Drive feature is for "auto open" only as it is a convenient feature designed to automatically open the garage door upon driving up within a certain distance. We have had requests regarding an "auto close" feature, but due to safety concern ...
Nexx garage NXG-100 - Gate Use with Nexx Garage
Nexx Garage can be used with gates that have one switch to open and close. This behavior is similar to a garage door opener. However, some gates have a switch for open, a switch for stop, and a switch for close, and these gates will not work with ...
Nexx App - NXG - Auto Close Feature Request
Our development team is studying the feasibility of adding the auto close feature, but at this time the auto close feature is not available due to concerns with the garage door auto closing on something if it were set to auto close at a certain time ...
Modified Garage Door Remote Wiring Instruction for Nexx Garage Device
Below is the wiring instruction for the modified garage door remote: 1. From the modified remote, there is a cable coming out of it. At the end of the cable is a connector. 2. Take the wires coming out of the Nexx Garage device and terminate them ...
One Free Modified Garage Door Remote per Nexx Garage Device, No Second Remote Modification for a Spare
In the event that our universal adapter does not work for an incompatible garage door opener model, as a value-added service, we provide one free custom remote modification per Nexx Garage device. If the modified remote has any issue in the future, ...