Latest device firmware for Nexx Garage NXG-100, Nexx Garage NXG-200, Nexx Plug NXPG-100, and Nexx Home app versions
As of 8/14/2020 the current latest firmware version numbers are as follows:
NXG-100 - 3.3.19
NXG-200 - 3.0.2
NXPG-100 - 4.0.0
Nexx Home iOS - 3.0.3
Nexx Home Android - 3.0.3
If your firmware version numbers are lower than the above and there is no option in the app to update the firmware version, or if after trying to update, and
it fails, contact firstname.lastname@example.org
so we can push the firmware manually to your device. Include the primary Nexx account email address the device is registered under.
Please make sure you temporarily turn off your firewall or connect the Nexx to a temporary WiFi network that has no firewall as the firewall may prevent the update from going through.
Nexx Garage - NXG-200, NXG-100 - Device not responding when using the Nexx Home app
If your Nexx Garage device is not responding when you try to control it with the Nexx Home app, follow the steps below to resolve the issue: 1. Check the LED light on the device and make sure it's not blinking. 2. Restart the device by unplugging the ...
Nexx Garage - NXG-200 - How to update firmware
1. Open Nexx Home, tap Settings, then tap Device Info. Tap on the Local Firmware update link. Once the link is tapped, an orange LED light should show indicating the device in config mode. 2. Go to the mobile device WiFi list, and there should be an ...
Nexx App - NXG - Shared User (Nexx home)
To allow other people access to control your garage door opener, follow these steps: 1. Have the shared user install the Nexx Home app on their phone and create their own Nexx account with their own email and password. 2. From your phone, log into ...
Nexx Garage - NXG-100 - How to fix the "Unknown Status" in Nexx Home App in NXG-100?
If the device is in "Unknown Status" you'll just need to do a few open/close cycles of the garage door to get the status to update. If you're not at home or don't have any way to remotely view your garage door I would recommend waiting until you get ...
Nexx Garage NXG-100, NXG-200, Nexx Gate - WiFi Disconnect
If your device has lost WiFi connection, it will normally reconnect, but if it doesn't then please recycle the power as follows: Unplug the power for the Nexx device, wait 5 seconds, and plug the power cord back into the outlet. Also, check to see ...