Nexx App - NXG - Notifications Getting Delayed.

Nexx App - NXG - Notifications Getting Delayed.

If you turn off the "Notify by voice" option under Notifications in the Nexx Home app do you get the normal text notifications just fine? If you are getting the normal text notifications this usually means your phone is killing the process that handles the voice notifications from running in the background causing voice notifications to either be delayed or not show up at all. The voice notifications require a bit more processing power than the normal notifications and sometimes the phone tries to kill the process running in the background to preserve battery life. 

A few other things to check as well - 

Make sure you are not logged in to a different phone using the same Nexx account email/password. If you need to access another user have them create their own account and share access using the Just Share feature instead.

When testing the notifications make sure you use the wall switch, remote control, or another phone that is logged in as a shared user. The notifications were designed to be received when the app is not active on the phone (like if you were working on something else). If you use the app on your phone to activate the door then you can easily see the door status and there really wouldn't be a need for notification. 

    • Related Articles

    • Nexx App - NXG - Shared User (Nexx home)

      To allow other people access to control your garage door opener, follow these steps: 1. Have the shared user install the Nexx Home app on their phone and create their own Nexx account with their own email and password. 2. From your phone, log into ...
    • Nexx Garage - Notifications troubleshooting

      1.  First make sure that the notifications are enabled in the Nexx Home App by tapping Settings, then tap Notification. Make sure as well that your phone is NOT in silent mode.   2.  Make sure Bluetooth is turned OFF on your phone.  If Bluetooth is ...
    • Nexx App - NXG - How to resolve "Bad Request" error in Nexx Home App?

      If you are getting "bad request error", then that might be because your time zone and zip code is not updated from the settings of the Nexx Home App. To get it fixed, please open the app > tap on 3 lines on the top left corner of the app > Accounts > ...
    • Nexx App - NXG - How to resolve "Cloud Error" issue?

      If you are getting the "cloud error issue" in Nexx Home App, then please open the app > tap on 3 lines on the top left corner of the app > Accounts > Adjust timezone and Zipcode > Save > Logout of the app and then log back in. 
    • Nexx App - NXG - Transition to Nexx Home App from Nexx Garage App

      We have recently launched the Nexx Home app (blue icon) which is replacing the old Nexx Garage app (green icon).  Nexx Home is the most updated version with the auto-open updates and other added features and bug fixes. Please download and install the ...