Nexx Garage - NXG - Device not configuring, using Mesh network.
Some mesh networks don't allow you to split the main WiFi network into two (2.4 GHz and 5 GHz) but it should still allow you to create a guest network that is only on 2.4 GHz. Also if you have the option, try lowering down the transmit power of the 5 GHz network while configuring the Nexx device so the stronger signal would be coming from the 2.4 GHz WiFi network instead.
One other trick you could do is to turn off your router first then using a second phone (preferably an Android device) to create a mobile hotspot that has exactly the same WiFi name/password as your router and then connect the Nexx device to it first. After successfully configuring the Nexx device, you can turn off the mobile hotspot and turn your router back on. This usually "tricks" the Nexx device into connecting to the mesh network as the mobile hotspot you initially created would be on 2.4 GHz.
Nexx Garage - NXG-200, NXG-100 - Device not responding when using the Nexx Home app
If your Nexx Garage device is not responding when you try to control it with the Nexx Home app, follow the steps below to resolve the issue: 1. Check the LED light on the device and make sure it's not blinking. 2. Restart the device by unplugging the ...
Nexx Garage - NXG-200, NXG-100 - Setting up the device using wireless laptop or PC
Make sure the Nexx device is showing a solid light (green for NXG-100 and orange for NXG-200). To get it to a solid light, press and hold the reset button 10-15 seconds for the NXG-100; for the NXG-200, use a pen, paper clip, or any tool to press and ...
Nexx Garage NXG-200 - Using WIRED SENSOR instead of WIRELESS SENSOR
You can use WIRED sensor in place of the WIRELESS sensor that Nexx Garage NXG-200 comes with by default. If you prefer to use WIRED sensor instead of WIRELESS sensor, the following are the options: 1) Purchase NXG-200 WIRED sensor from NEXX Store: ...
Nexx Garage NXG-200, NXG-100 - Troubleshooting Connection Issues
• If you are using a Samsung or a Pixel phone there is a feature where it will block access to a WiFi network that does not have internet access and will turn on your mobile data instead. Once you connect to the Nexx Garage WiFi if you get a prompt ...
Nexx Garage NXG-200 - Using Wired Sensor in place of Wireless Sensor on a Gate Opener
If you are using Nexx Garage NXG-200 on a gate opener and wish to get WIRED sensor to replace the WIRELESS sensor that comes with NXG-200 by default, you can purchase NXG-200 WIRED sensor from the NEXX store: ...