Nexx App- NXG - Cloud Error on the Login Page and unable to login.

Nexx App- NXG - Cloud Error on the Login Page and unable to login.

The "cloud error" is what you get if the email/password is entered incorrectly and the account isn't locked. Please check to see if you are entering the password with an extra space or capital letter or change the password completely to an entirely different one by using the “Forgot Password” button on the login screen. 

You can also try logging to our web portal using the below-given link to reset your password.

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