Can I return my Nexx device?
For the return of a purchase from our website, getnexx.com, you can return the product within 90 days of purchase for a full refund, excluding shipping costs, no questions asked. For a return please email
support@getnexx.com to receive a return authorization number.
Please note a return for purchases from other retailers is governed by their return period (usually 30 days) and policy.
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Nexx Garage - How to connect Nexx device to an extender?
To connect the Nexx Garage to your extender, you will need to redo the setup. Make sure that your extender is broadcasting a 2.4GHz WiFi signal. You will need to reset the device and reconfigure it on your extender's WiFi name. To reset, just hold ...
Is Nexx Garage device water-proof?
No, Nexx Garage device is not water proof. The device and sensors are meant for indoor installation.
Nexx Garage - NXG - Device not configuring, using Mesh network.
Some mesh networks don't allow you to split the main WiFi network into two (2.4 GHz and 5 GHz) but it should still allow you to create a guest network that is only on 2.4 GHz. Also if you have the option, try lowering down the transmit power of the 5 ...
How to add a new (or existing) device to Nexx Home
Adding a new device Once logged in to the app, tap the sign on the upper right hand corner of the main screen to add a new device. Select the device to add (ie. ) Confirm the device is in configuration mode (LED light on the device is ...
Nexx Garage - NXG-200, NXG-100 - Setting up the device using wireless laptop or PC
Make sure the Nexx device is showing a solid light (green for NXG-100 and orange for NXG-200). To get it to a solid light, press and hold the reset button 10-15 seconds for the NXG-100; for the NXG-200, use a pen, paper clip, or any tool to press and ...