General
Integrating with Home Assistant via Smartthings
Disclaimer The following information was shared by one of our Nexx users and hasn't been fully tested by our team. Please use at your own risk. Prerequisites Home Assistant is already installed and configured Samsung SmartThings is already installed ...
Nexx SmartThings Setup Guide
Please see attached Nexx SmartThings Setup Guide.
Nexx Garage NXG100, NXG200 - Snooze reminders now replace the "Pause Reminder" feature.
With the new app update (3.0.3) there is now an option to "snooze" the reminder notifications. This replaces the "Pause Reminder" feature under the Notifications screen in the Nexx app. You can snooze the reminders directly from the notification ...
Nexx Home App - How to set up a voice pin code for Google Assistant
The newer "Nexx Smart Home" skill now requires a pin code for opening the door using voice commands (previously it was optional). With the new updated skill, users will need to set the pin code under the Device Settings (tap the gear icon). Go to ...
Is there a subscription/monthly charge on Nexx?
No, we do not have any subscription/monthly charge on Nexx. You just have to pay one time for the device only.
Do you ship outside USA ?
International shipping may be available for Nexx Garage through Amazon.com. To see if the product is available for shipping to your shipping address, you can try putting the item in your Amazon shopping cart and choose the desired shipping method, ...
Warranty Policy
PRODUCT LIMITED WARRANTY Simpaltek, LLC warrants to the first retail purchaser of this product that it is free from defects in materials and/or workmanship for a period of one (1) year following the original purchase date of the product, provided ...
Nexx App - NXG - Website log-on and App log-on are separate
If you had created an account for the getnexx.com website, that log-on credentials cannot be used as the log-on for the Nexx Home app as the log-on for getnexx.com is for the website shopping experience only. For the Nexx Home app, you will need to ...
Nexx Garage - NXG - Return for Refund Process
Below is our return process. Please follow the process as outlined so we can best assist you. 1. Upload to us an original purchase order receipt. 2. Provide your shipping name and address. 3. Upon return authorization, we will email a prepaid ...
International (Non-US) Order Process and Shipping Cost
1. Provide a shipping address to us to determine the shipping postage cost. 2. We let you know the postage cost and if agreeable, make a Paypal payment to us to cover the order and shipping cost. 3. Upon payment receipt, we ship the order out in ...
Android GPS Settings
If you are using an Android device please check your location setting and select GPS, Wi-Fi, and Mobile networks. If it's GPS only than it will not work. Also to test this I would recommend doing this at home and log out from the App and log back ...