Mobile App
Nexx App - How to delete your Nexx account?
If you created a Nexx account by mistake or need to change the email address on the account you'll need to delete the existing account and create a new one instead. Please note that if you do create a new account you'll need to reconfigure your ...
Nexx App - NXG - How to resolve "Cloud Error" issue?
If you are getting the "cloud error issue" in Nexx Home App, then please open the app > tap on 3 lines on the top left corner of the app > Accounts > Adjust timezone and Zipcode > Save > Logout of the app and then log back in.
Nexx App - NXG - How to resolve "Bad Request" error in Nexx Home App?
If you are getting "bad request error", then that might be because your time zone and zip code is not updated from the settings of the Nexx Home App. To get it fixed, please open the app > tap on 3 lines on the top left corner of the app > Accounts > ...
What Android and iOS versions are supported?
Nexx Home app has been verified to work on iOS devices with iOS version 12.2+ and Android 6.0+. Other versions may work but has not been fully tested.
How to delete Nexx Account?
You can delete the Nexx account by following the steps giving below: Login to your account. Tap on 3 lines on the top left corner. Tap Account. Tap on the Delete Account on bottom of the screen. Tap yes to delete the account.
Where to download the Nexx Home app?
The Nexx Home app is available for Android and Apple phones and tablets. Android devices: Download the app from the Google Play Store. Apple devices: Download the app from the App Store.
How to add a new (or existing) device to Nexx Home
Adding a new device Once logged in to the app, tap the sign on the upper right hand corner of the main screen to add a new device. Select the device to add (ie. ) Confirm the device is in configuration mode (LED light on the device is ...
Nexx App - NXG - Transition to Nexx Home App from Nexx Garage App
We have recently launched the Nexx Home app (blue icon) which is replacing the old Nexx Garage app (green icon). Nexx Home is the most updated version with the auto-open updates and other added features and bug fixes. Please download and install the ...
Nexx App - NXG - Set device as Favorite
To set a favorite device tap on the device on the main screen to bring up the big button to open/close the door. On the top left is a star icon - clicking that will set the device as a favorite device. This is only useful if you have multiple devices ...
Nexx App - NXG - Password Reset - Customer Forgot Password
To reset your password: 1. Go to the app login screen and type in your registered account email address. 2. Click on the "forgot password" and you should receive an email to the account email address to reset your password. OR You can use the ...