Nexx Garage - NXG-200, NXG-100 - Device not responding when using the Nexx Home app

Nexx Garage - NXG-200, NXG-100 - Device not responding when using the Nexx Home app

If your Nexx Garage device is not responding when you try to control it with the Nexx Home app, follow the steps below to resolve the issue:

1. Check the LED light on the device and make sure it's not blinking.
2. Restart the device by unplugging the power, wait 30 seconds, and plug it back in.
3. Check and observe the device.  Make sure that there is a solid red light (for NXG-100) or solid blue light (for NXG-200). 
4. Try controlling the device using the Nexx Home app.  When tapping open or close, the device LED light will change, and you will hear a clicking sound. If only one of the two happens, or if these steps don't resolve the issue, then please contact us at support@getnexx.com for further assistance.

    • Related Articles

    • Nexx App - NXG - Shared User (Nexx home)

      To allow other people access to control your garage door opener, follow these steps: 1. Have the shared user install the Nexx Home app on their phone and create their own Nexx account with their own email and password. 2. From your phone, log into ...

    • Latest device firmware for Nexx Garage NXG-100, Nexx Garage NXG-200, Nexx Plug NXPG-100, and Nexx Home app versions

      As of 8/14/2020 the current latest firmware version numbers are as follows: NXG-100 - 3.3.19 NXG-200 - 3.0.2 NXPG-100 - 4.0.0 Nexx Home iOS - 3.0.3 App Store Link - https://apps.apple.com/us/app/nexx-home/id1434697309 Nexx Home Android - 3.0.3 Google ...

    • Nexx App - NXG - Transition to Nexx Home App from Nexx Garage App

      We have recently launched the Nexx Home app (blue icon) which is replacing the old Nexx Garage app (green icon).  Nexx Home is the most updated version with the auto-open updates and other added features and bug fixes. Please download and install the ...

    • Nexx Garage - NXG - Device not configuring, using Mesh network.

      Some mesh networks don't allow you to split the main WiFi network into two (2.4 GHz and 5 GHz) but it should still allow you to create a guest network that is only on 2.4 GHz. Also if you have the option, try lowering down the transmit power of the 5 ...

    • Nexx Garage NXG-100 - Installation Guide

      Attached documents:  Nexx Garage NXG-100 Installation Guide, Quick Start Guide  Topics: - Compatibility check - Box contents - Mobile Nexx Home App installation and Wi-Fi configuration - Account creation and device registration - Device connection to ...