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SUPPORT HOURS

Email (7 days/week):
Sun-Sat:  9 am - 9 pm CST
​
Phone (call-back appointment at your convenience):
Mon-Fri: 10 am - 6 pm CST

We find that most issues are best resolved by Email in order to provide you with
detailed instructions that you can follow step-by-step at your convenience.
If your issue cannot be resolved by Email, and you would like phone support,
please request a phone call and provide your phone number, call-back date,
and a 2 to 4 hour time window from Monday-Friday between 10 am - 6 pm CST.  

    • Popular Articles

    • Nexx App - NXG - Shared User (Nexx home)

      To allow other people access to control your garage door opener, follow these steps: 1. Have the shared user install the Nexx Home app on their phone and create their own Nexx account with their own email and password. 2. From your phone, log into ...

    • Nexx Garage - Notifications troubleshooting

      1.  First make sure that the notifications are enabled in the Nexx Home App by tapping Settings, then tap Notification. Make sure as well that your phone is NOT in silent mode.   2.  Make sure Bluetooth is turned OFF on your phone.  If Bluetooth is ...

    • Nexx Garage - NXG-100 - How to fix the "Unknown Status" in Nexx Home App in NXG-100?

      If the device is in "Unknown Status" you'll just need to do a few open/close cycles of the garage door to get the status to update. If you're not at home or don't have any way to remotely view your garage door I would recommend waiting until you get ...

    • What are the major differences between Nexx Garage NXG-100b and NXG-200?

      The major differences between Nexx Garage NXG-100b and NXG-200 are that NXG-200 has Bluetooth and Wireless Sensors while NXG-100 has Wired Sensors, and NXG-200 also includes an External Antenna (for better connectivity and signals) and has an ...

    • Amazon PIN Requirement for Alexa Feature

      As Amazon classifies Nexx Garage as a security product, Amazon requires a PIN code for Alexa to open (but not to close) the garage door, so the PIN cannot be disabled. This is an Amazon requirement, and we cannot override it.